AddressWe have an opportunity for a Customer Relations Consultant to join the Customer Relations Team on a Fixed Term, Full-Time basis.
We are looking for a motivated individual who is passionate about delivering excellent customer service, eager to learn and able to share our TRUE Values.
The Role
The purpose of this role is to log, monitor, investigate and respond to all customer complaints and feedback, across multiple platforms including, but not limited to, telephone resolution, survey responses, online reviews and emails. Customer Relations Consultants provide a high standard service in accordance with Condor’s standards, regulations and requirements.
In addition to this some of the key responsibilities are:
- Administering all incoming Customer Relations issues, logging them on to existing and/or new systems, utilising current and new processes.
- Responding to Customer Service complaints and feedback within the SLA set by the Customer Service Manager, and where applicable exceed this without compromise to quality.
- Support Contact Centre in times of disruption or upsurge in business.
- Respond to customer claims in line with EU1177/2010 regulations.
As a colleague, you can enjoy a range of benefits from day one, including:
- Discounts on duty free shop onboard
- Unlimited Concessionary Travel for you, you and your family and one nominated other
- 25 days of annual leave, plus bank holidays (pro rata for the period of the contract)
- Life Assurance
- Full uniform
- Full training
- Free secure parking On-site parking in Poole
- STAR Awards and recognition for exceptional performance
- Access to WeCare employee support programme and workplace MHFA’s
Salary: to be discussed at interview.
About You
The successful candidate will have previous customer service experience and be comfortable in handling challenging situations. They will also have excellent communication skills, both written and verbal, and have a working knowledge of Social Media Platforms. Ideally, they will also have experience in handling customer complaints.
If all the above sounds like you then we would love to receive your application today.
This role is Hybrid working, will require occasional travel to Poole.
If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
If you would like any further details, a copy of the Job Description or this advert or the job description in another format please email: jobs@condorferries.co.uk
The closing date for this role is 8th March 2024.
Job Types: Full-time, Fixed term contract
Contract length: 8 months
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
Work Location: In person
