Customer Relations Handler

CUSTOMER RELATIONS HANDLER

Are you ready to seize an exciting opportunity working for a Global Organisation offering HYBRID working and excellent BENEFITS

Based in the heart of York, with a stunning modern office and lots of great transport links within a 5 minute walk

As a Customer Relations Handler you will benefit from a fantastic salary of £33K and LOVELY working hours, Monday to Friday no weekends, EVER!

BENEFITS:

• Up to £33K
• Hybrid working from the get go
• Central location
• 25 days holiday + 2 additional well being days + Bank Hols
• 5 year sabbatical - every 5 years you get to take an additional 4 weeks of paid sabbatical leave
• Amazing benefit package e.g ability to buy/sell holiday, good pension, discounts

DUTIES:

• Handling your very own portfolio of complex insurance complaints in a fast paced environment, managing and prioritising your own workload ensuring all regulatory timescales are met
• Thoroughly investigating and analysing complaints to achieve fair and reasonable outcomes
• Interacting directly with customers both over the phone and email, communicating clearly, concisely and in a professional manner.
• Supporting customers empathetically during the course of the complaint
• Identifying root causes and complaint trends,You will work with the relevant business areas and senior stakeholders to identify and implement any necessary changes to prevent future complaints and improvements to our service offering

SKILLS/EXPERIENCE REQUIRED:

• Previous experience in a similar technical complaints role and/or previous experience within the insurance sector would be ideal
• Willing to 'go the extra mile’ and give exceptional service every time to internal and external customers
• Ability to challenge the current processes and operations through the use of influencing and negotiating skills
• Exceptional customer service skills

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

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