Customer Reporting Analyst

Circa £34,000 dependent on skills & experience
Full time, 37 hrs a week
Permanent
Location: Lincoln or Hartlepool - must be located to travel into either the Lincoln or Hartlepool office 2-3 days a week.

Anglian Water offers a flexible approach, this role provides you with hybrid working, with an average of 2-3 days a week in the office as required.

Make every drop of your potential count. Join our team!

We are recruiting for a Customer Reporting Analyst to join our team in Customer Services!

What you'll be doing:

You'll develop reports and solutions using a variety of tools and applications to monitor, measure and facilitate improvements in customer experience, and adherence to customer contact compliance; this will include utilising our speech analytics solution. You'll work with system users, the wider business and Subject Matter Experts to promote engagement and gain support for your tools and solutions.

You'll work both independently and as part of a team following Agile methodology to manage project requests and track improvements. You'll drive continuous improvement via insight and development of tools, with measurable outcomes.
A key part of this role is aiming to identify issues, processes, or errors that drive or cause repeat contact or dissatisfaction, helping to develop plans to improve these areas.

As a valued employee you'll be entitled to:

-Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
-Personal private health care
-Annual bonus scheme
-25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
-Life Cover at 8x your salary
-Personal Accident cover - up to 5x your salary
-Flexible benefits to support your wellbeing and lifestyle

What does it take to be successful?

You'll have a genuine passion for helping to deliver truly exceptional customer service, being comfortable working alongside a variety of stakeholders, as well as:
- Excellent IT skills with a knowledge of Microsoft applications including Power BI would be beneficial
- Experience of building and developing reports using a suite of applications
- Experience of working in an analytics role
- Excellent customer service skills
- Strong interpersonal and communication skills
- Ability to work with high degree of accuracy and attention to detail
- Confident in presenting to all levels including external stakeholders
- Strong prioritisation and organisational skills to effectively manage workload
- Sound analytical ability and creative thinking

Inclusion at Anglian Water:

Inclusion is for everyone, and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.

Closing date: 28th April 2024

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