Customer Retention Advisor

New job opportunity for a Customer Retension Advisor in Bristol

Your new company
The RAC provides complete peace of mind to UK personal and business members, whatever their driving needs - from Breakdown assistance to Insurance and a range of other motoring services .Whether it is Breakdown cover with roadside assistance, insurance, buying a new or used car, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information .
Your new role
As a Customer Retention Advisor operating in our call centre, you'll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You'll be an expert on the features and benefits of RAC Breakdown Cover, and you'll have the customer service skills to keep them onboard.
Whether you've worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Retention Advisor to our existing members. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team!
This is a full-time, permanent role based at out iconic Bradley Stoke office. Shift requirements will fall within our opening hours of Monday - Friday 08:00 - 19:00, Saturday and Sunday 09:00 - 17:00 (alternative weekends (Saturday OR Sunday with rest day in the week
What you'll get in return

Bonus scheme with additional earning potential up to 22% OTE monthly

Competitive rewards package

Flexible shifts and working hour patterns

A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!

A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

What you will be doing

Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do

Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members

Effectively engage with members who are renewing their membership with us

Reviewing their Customer memberships and promoting our differences versus competitors

Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities.

Recording member data and requests in an accurate manner using RAC systems

We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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