Customer Service Coordinator

Customer Service Coordinator

Attractive Salary plus company bonus, plus 33 days holiday, 36.5hrs per week, Enhanced company pension. Early finish on a Friday.

The Customer Service Coordinator job

Are you detail-oriented with a knack for coordinating sales accounts seamlessly? We're seeking an Customer Service Coordinator to join our team and ensure the smooth flow of orders from creation to fulfilment. Reporting to the Team Manager, you'll play a crucial role in maintaining customer satisfaction and optimizing operational efficiency.

In this Customer Service Coordinator role, you'll:

• Handle incoming sales inquiries and manage accounts, ensuring accuracy and timeliness.
• Create and maintain order schedules for key accounts, keeping a keen eye on deadlines.
• Coordinate with various departments to ensure orders are processed and dispatched promptly.
• Proactively engage with customers to understand their needs and influence order content positively.
• Keep the Order Management Manager informed about any potential issues or market trends affecting order fulfilment.

Additionally, you'll:

• Provide support during exhibitions and shows, representing our company with professionalism.
• Assist in covering for team members during holidays and contribute to stocktaking efforts.
• Have the opportunity toreceive cross-training in areas such as production planning, broadening your skill set for future growth within the company.

Our ideal Customer Service Coordinator candidate has:

• Experience working in a manufacturing, distribution, logistics or similar industrial type company
• Strong literacy and numeracy skills, with experience in sales administration and order processing.
• Proficiency in Microsoft Word and Excel, coupled with excellent communication skills.
• The ability to work efficiently under pressure, prioritize tasks, and collaborate effectively within a team.
• While not required, familiarity with SAP or other ERP systems and basic engineering knowledge would be advantageous.

If you're someone who thrives in a fast-paced environment, values delivering excellence in Customer Service, and enjoys being part of a dynamic team, we'd love to hear from you. Apply now to join us in this exciting opportunity as anCustomer Service Coordinator!

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