AddressCustomer Service Coordinator? *French & Spanish/Italian speaking*
Location: Rugby, GB, CV21 1DZ
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Customer Support Advisor with French & Spanish or, French & Italian
Location: Rugby/Hybrid after training
Salary: £26,700 per annum (plus shift premium)
After your training and probation period, this will be a hybrid role, usually training takes up to 8 weeks.
Working shifts will be on a rotating basis:
Week 1 06:00-14:30
Week 2 14:30-23:00
Week 3 07:00-15:30
Week 4 14:00-22:30
Salary: £26,700 per annum (plus shift premium)
After your training and probation period, this will be a hybrid role, usually training takes up to 8 weeks.
Working shifts will be on a rotating basis:
Week 1 06:00-14:30
Week 2 14:30-23:00
Week 3 07:00-15:30
Week 4 14:00-22:30
Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great Customer Service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.?
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This is us, your new colleagues?
You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.?
We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.?
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This is the job?
- Our multi-lingual coordinators utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.?
- Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.?
- A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.?
- Teamwork and collaboration are the foundations of our business.?
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Are you the one??
- You are customer focused, always striving for the best possible service and solution for our customers.?
- You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.?
- You go the extra mile, solving problems with a proactive and creative mindset.?
- You like working in a team, supporting and lifting each other up.?
- You are keen to keep learning and developing your skills.?
- You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.?
- You are fluent in French & Spanish + Italian.?
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A perfect match???
- We offer a competitive salary and additional 6% shift premium.??
- Our hybrid working approach offers staff the option to work from home 50% of the time.??
- We work across the Volvo Group to support the personal and career development of our staff.??
- Our Employee Assistance Program supports staff with wellness, mindfulness & counselling.??
- Through “Workplace Options: Perks at Work”, we get discounts on shopping vouchers, cinema tickets, travel, gym memberships etc.?
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Job Category: Sales & Services
Organization: Volvo Trucks
Travel Required: No Travel Required
Requisition ID: 1577
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Do we share the same aspirations?
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
