Customer Sales Advisor

Customer Sales Advisor - Chiswick/Brentford.

Are you looking for an exciting and varied new career challenge? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and secure industry. My client welcome applicants from all different types of retail sales background.

Job Purpose:

This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package.

This is a varied role, incorporating a range of duties linked to ensuring the successful operational management and running of a successful self-storage location. Supported by an experienced management team, you will learn about effective Customer services, Sales/Marketing, Administration and Operations and elements of Accounts.

Core Responsibilities:

Sales/Customer Service

• Sell space (inbound business only via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.

• Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible.

• Provide a high level of customer service at all times, ensuring company values are maintained.

Administration

• Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.

• Additional administration required when liaising with the removals contractor, including using the removals calendar.

Marketing

• Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas.

Banking/Petty Cash

• Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.

Retail Sales

• Upsell wherever appropriate, for standard retail and hire crates.

Charity Participation

• As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid.

Principle terms:

• Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week)
• Starting salary: £27,352 + bonuses - this is the entry pay grade and there are 3 pay grades to this role;
• Great bonus scheme;
• 30 days holiday, which includes Bank Holidays;
• Contributory pension scheme;

Additional Benefits

• Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more.
• Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
• Training and development programme;
• Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package.

If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.