Customer Sales Representative

4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer.

Customer Sales Representative *

£23,750 per annum + benefits

Department: Marketing, Fundraising & Engagement

Contract: Perm and Fixed Term Contracts Available

Hours: Full time 35 hours per week (between 8am - 8pm, 10 days within 14, 2 weekends in 4)

Location: Sterling House, Oxford, 1 day per week

Closing date: 1 February 2024 23:55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

*Internally this role is known as Supporter Services Executive

4000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer.

At Cancer Research UK, we exist to beat cancer.

We have an exciting opportunity for an engaging, friendly, and passionate individual to join us as a Customer Service Adviser. You'll use your top-notch people skills to provide excellent customer service to our supporters on the phone, via email and in letters. You'll be proactive and tenacious and use each interaction as an opportunity to maximise fundraising and loyalty for Cancer Research UK.

This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. As long as you can demonstrate the ability to inspire and motivate out supporters, we would love to hear from you

You'll be given full training and support in the form of online/in person workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things

Cancer Research UK

It's a fun working environment where you can work locally to support one of the UKs most trusted brands. There is lots more too; 25 days holiday + flexible bank holidays , sick pay and lots of development opportunities. You will also have access to discounts and benefits on the surrounding business park. More info: https://www.arcgroup.io/oxford/ They offer free BBQs in the summer if you sign up, they have table tennis, pop up shops/bars and animals! This is directly opposite the office. Fancy a quick coffee break? The Oxford Works is a café and meeting space at the entrance to the business park.

What will I be doing?

• Using each conversation as an opportunity to promote CRUKS range of fundraising opportunities, products and services, with the goal of strengthening the relationship, enhance the experience, improve fundraising and extending loyalty
• Proactively seeking engaged supporters via inbound and outbound interactions
• Manage Supporter queries across various channels in a professional and timely way. Promoting a first point of contact resolution.
• Take ownership of casework load ensuring its seen through to resolve.
• Ensure Key Performance Indicators (KPI) are achieved.
• Working across all our services and channels e.g. Outbound calls, inbound calls, Live chat, email, Social Media

What skills are you looking for?

• Passion for and experience in delivering excellent customer service.
• Confident in conversing with supporters/fundraisers and the ability to build long lasting relationships across varied channels, verbal and written.
• Confident in motivating supporters to increase loyalty to the charity (Upselling our products to inspire fundraising opportunities)
• Experience of working to targets and be self-motivated to meet these.
• Strong interpersonal skills including experience of conversing confidently over the phone.
• Excellent attention to detail and level of accuracy
• IT literate and the ability to use multiple systems (CRM, TEAMS, OUTLOOK, MICROSOFT/Salesforce)
• Excellent attention to detail and accuracy

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us.

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