Our highly reputable client in East Cardiff are looking for a permanent member of their Customer Serviceteam to answer first line phone calls from customers looking for technical support.
The company and team offer a superb culture of support and development, so this role is ideal for candidates with a Customer Service focused background who want to develop a long-term career.
Due to location, candidate will ideally have access to their own transport.
Salary: £22,000 plus excellent benefits & career progression path.
Hours: Full time, 37.5 hours per week.
Shifts: Shifts will fall between 8am - 9pm Monday to Friday. There will also be 1 in 3 weekend shifts (8am - 6:30pm) too in which you will get a day(s) off in lieu.
The Role:
- Provide telephone and email support to customers throughout the UK.
- Co-ordinate engineer visits to customer sites and escalate service requests.
- Deal with any concerns over the phone and complete call incident reports.
- Update and maintain the company database.
The Person:
- Good attitude and communication style when dealing with customers.
- Competent PC user including Microsoft package.
- Strong numeracy and literacy skills.
- Professional approach and customer focused.
- Flexible and willing to work shift patterns.
The Benefits:
- Private Medical Insurance.
- Pension scheme.
- 23 days holiday plus bank holidays.
- Free on-site parking.
- Life cover (4 x basic salary).
- Group income protection.
- Working in a bright, modern offices.
- Friendly, outgoing, and supportive team.
- Clearly defined progression path across the company.
- Excellent reward & recognition scheme.
- Discounted gym membership.