Customer Service Account Co-Ordinator

Title: Customer Service Account Co-Ordinator

Company: HQW Aerospace

Location: Plymouth

Salary: Starting from £25,000 per annum

Job Type: Full time, Permanent

HQW Aerospace is recognised as a world leader in the design and manufacture of super precision bearings. Our bearings are produced using advanced technology to the highest standards available. That's why our bearings are used in virtually every sector of industry where there is a need to meet critical tolerances, high speeds, and reliable performance under the most demanding operating conditions.

Reporting directly to the Customer Service Manager, this role holds two main responsibilities:

• Improving Customer Service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers' issues and following problems through to resolution.

The Candidate:

• Experience in providing excellent Customer Service support.
• Experience in a manufacturing industry desirable.
• Proven experience of MS Office Suite including Excel and PowerPoint is essential.
• Excellent communication skills and team working
• Good standard of English and Maths (GCSE Grade 4 minimum)
• SAP is an advantage but not essential.
• Trouble-shooting, multi-tasking, and time management skills.
• Goal-orientated.
• Must hold the right to work in the UK to be eligible for the role.

Main Responsibilities and Accountabilities:

• All aspects of customer account management.
• Improve Customer Service experience, create engaged customers, and facilitate growth.
• Take ownership of customers' issues and follow problems through to resolution.
• Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.
• Processing orders and transactions.
• Provide proactive customer outreach.
• Administrative tasks as requested.

Benefits:

• Competitive Salary
• 25 days holiday plus bank holidays
• Discount at over 100 retailers via our Rewards Platform
• Monetary and Non-Monetary Recognition
• Continuous Professional Development Opportunities
• Stakeholder Pension
• Subsidised Canteen
• Free Parking
• Plus, so much more ….

Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, will also be considered for this role.