Customer Service Account Manager

Customer Service Account Manager

Are you a competent and professional individual with exceptional experience in Account Management and maintaining client relationships Do you have good working knowledge of the recruitment industry or come from a software background If so, here at Software Services Group Ltd we have an exciting opportunity for a Client Relationship / Customer Service Account Manager with no sales involved, to join our team and would like to hear from you!

About us:

Software Services Group Ltd T/A Recruitive is a leading UK supplier of cloud based, end to end recruitment software. Due to continued growth, an exciting opportunity now exists to introduce a talented, experienced, and ambitious individual to join our Client Services team.

You will be provided with extensive training and supported by a collaborative team. This permanent position is well suited to an individual that is looking to advance their career in Account Management and gain hands-on experience in a thriving and supportive workplace. This role is highly rewarding because it enables you to achieve both individually and as part of a team whilst helping the company to retain its position at the forefront of the recruitment software market.

Your role:

The Client Services department is a critical function within an organisation as it is responsible for building long lasting relationships with key clients. The Customer Service Account Manager will play a key role in ensuring this area of the business operates with a smooth efficient service that meets the expectations and needs of our clients.

Key Responsibilities:

• Management of your allocated accounts; operating as the main point of contact for any matters specific to your clients
• Building positive and productive relationships with clients for business growth
• Ensuring clients are up to date with the latest information about new products.
• Provide client support and handle client communications effectively. Maintaining ownership of issues until resolved
• Spot opportunities for new business and refer them to the Sales Department
• Understand the products & services of the company and maintain up to date knowledge
• Managing own Renewal Book
• Monitoring/Managing client activity including deletion of jobs from Job Boards, Posting of Jobs & Formatting
• Zoom review meetings & Offsite review meetings if required

Our ideal Account Manager:

The role is a work from home role and will act as a point of contact between the client and the organisation and is responsible for managing, protecting and growing established accounts by maintaining contact with clients and facilitating a positive, productive and sustained relationship. Additionally, they negotiate clients into long term contracts, minimizing cancellations

In addition, it is the Account Manager's responsibility to ensure that the day-to-day activities for which they are delegated are completed effectively.

Requirements:

Essential

• Experience with Software systems
• Knowledge and experience in the Recruitment Industry
• Organisation - Ability to prioritise and manage workload
• Teamwork - Motivated to work using own initiative and as part of a team
• Experience of working with high volume of emails
• Client relationship management skills
• Ability to work under pressure
• Excellent attention to detail
• Educated to GCSE level
• Computer skills, Microsoft packages including Excel, Outlook and Word
• Team player who will go above and beyond for your clients and the company
• Excellent telephone manner with experience in both incoming and outgoing calls

Desirable

• Experience of onsite face to face meetings
• Experience of conducting Webinars

Your Customer Service Account Manager Benefits:

In return for your continued commitment, we offer the following benefits:

• Pension Scheme
• PRP Bonus Scheme
• Generous Holiday Scheme
• Additional days holiday for St. George's day
• Expenses

We provide a genuine opportunity for career progression for the suitable candidate. With our commitment to continuous training and development, and promoting people from within, you will be well on your way to a successful career with us.

To submit your CV for this excellent opportunity, please click 'Apply' today.