Customer Service Admin Advisors - Cadifff

Customer Service Admin Advisors
3 month temporary roles
14.02

FULL TIME - 37.5 hpw

We are currently recruiting for full time Customer Service/Admin professionals. This role will be a remote role with 2 days based in the office and 3 days working from home and the role will be starting around 15th April 2024.

The role:

• Managing Customer billing workflow
• Dealing with inbound calls with some outbound calls
• Speaking with customers to book appointments for smart meters
• Answering customer emails
• Admin duties - sending out confirmations
• Updating databases and general admin tasks
• Providing excellent Customer Service at all times

The ideal candidate:

• Will have telephone Customer Service experience
• Will be organised and accurate with good admin skills
• Previous experience in call centre environments
• Superb Customer Services & communication skills
• Good IT skills (especially Excel)
• Personable and engaging
• Problem Solving Skills
• "Treating Customers Fairly"
• Will have the desire to offer excellent Customer Service at all times

No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential

APPLY NOW OR CALL LYNSEY FOR MORE INFO

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.