Customer Service Administrator - **12 Month Fixed Term Contract

Company Description
Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.
Company overview
CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Shift Pattern: 4 on 4 off Days (06:00 - 18:00)
Salary: £23,994 Per Annum
*12 Month Fixed Term Contract*
Job Description
We are currently seeking a Customer Service Administrator 12 month fixed term contract to join our Customer Service team at our Telford site. As a Customer Service Administrator you will co-ordinate front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS Manager whenever necessary.
Job responsibilities of a Customer Service Administrator include:
All aspects of Customer Relations by telephone and email
Processing orders when required
Adding charges to the manual charge spreadsheet
Email queries
Chasing up Returns/Uplifts
Chasing Subcontractors for in/out times
Contacting depots, rebooking of orders
Tracking of loads
Liaising with and co-ordinating internal teams (eg transport planners and account managers)
Closing open KPIs
Investigating dirty Pods
Any other tasks that are deemed necessary
Qualifications
As a Customer Service Administrator you will possess the following skill, experiences and qualifications:
Highest standards of Customer Service;
Keenly reactive;
Tenacity and diligence in following problems through to closure;
Numerate and literate, and competent with computers (MS Office, ERP systems);
Highly organized, efficient and able to work effectively under pressure;
Flexible and co-operative: a desire to please;
Good communicator, both verbally and in writing.
Additional Information
As part of our drive to make Business Unit (ie,Culina Logistics) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
Annual Leave – Competitive holiday entitlement
Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer
Life Assurance - x 2 your annual salary
Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam