Customer Service Administrator

Job Title:Customer Service Administrator

Location: 160 Dalston Lane, London E8 1NG

Salary: £22,308.00 per annum

Job Type: Full Time, Permanent

Assistive Solutions are a Disability Confident Employer.

We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team.

We are currently looking for a Business Administrator to join our fantastic team in Dalston, East London.

About the role:

You will be working as part of small Customer Support Team, helping disabled students in higher education access specialist support and equipment.

Key duties:

• Answering telephone calls
• Taking telephone orders
• Updating customer database on every communication
• Following established Order workflows
• Liaising with Students
• Liaising with Tutors
• Booking deliveries, Tutors and taking good care of customers
• Provide assistance to Technical Engineers with Order paperwork
• Other administrative work as required

About you:

Professional Attributes:

• Excellent communication skills
• Friendly and courteous phone manner
• Good literacy skills for email communication
• Good basic numeracy skills
• Good organisational skills
• Knowledge of MS Word and MS Excel
• Knowledge of computers is a bonus

Interpersonal Qualities:

• Likes helping people
• Personable
• Reliable
• Punctual
• Good fun
• Team player

Please click the APPLY button to submit your CV.

Candidates with the experience or relevant job titles of Administrator, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, Disability Adaptations Assistant, SEN, Learning Support Worker, Student Support, Learning Advisor may also be considered for this role.