Address
Form of work
SalaryCustomer Service Administrator
Experience & Personal Attributes
This is office based to start due to the training needed, lovely offices - open plan. Hybrid working offered once competent and fully trained. 5 minutes from Bournemouth train station.
37.5 hours Mon to Friday 9.00 - 5.30pm
£23,500 plus performance bonus and the opportunity to be put through financial qualifications once probation passed.
Good administration and Customer Service skills needed within an office environment.
Please only apply if you live in the UK and based near Bournemouth.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Job Description
Overview
To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.
Key Accountabilities and Main Responsibilities
- Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity,
- Build and maintain relationships through the delivery of customer requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Contribute to a positive team culture.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
Experience & Personal Attributes
- Customer centric mind set and experience of working in Customer Services.
- Ability to work to a set of policies and standards.
- Demonstrate a flexible approach towards changing business needs.
- Professional
This is office based to start due to the training needed, lovely offices - open plan. Hybrid working offered once competent and fully trained. 5 minutes from Bournemouth train station.
37.5 hours Mon to Friday 9.00 - 5.30pm
£23,500 plus performance bonus and the opportunity to be put through financial qualifications once probation passed.
Good administration and Customer Service skills needed within an office environment.
Please only apply if you live in the UK and based near Bournemouth.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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