Service Administrator

Location: East Dorset

Salary: up to £25k DOE

Hours: 8am-5pm Mon-Fri

Benefits: 22 days + Bank Hols, Pension, Employee assist programme.

Aspire Jobs are delighted to be working exclusively with our client who are a well-established family run business and who are now looking for an additional member of staff to join their small, hard-working team.

They are looking for a Service/Accounts Administrator to join their team, with the successful candidate ideally having some previous experience in the automotive industry or have some knowledge in motor vehicles It is more important that you have a strong administrative background with excellent MS skills, you are proactive and willing to get stuck in.

With a large workshop, they predominantly offer Heavy goods vehicle servicing and maintenance, although they do also offer light good vehicle service and M.O.T’s. The Service Administrator will be working in a very fast-paced environment and working within a Team of 4 people.

The successful Service/Accounts Administrator will: -

• Ideally have Service Administrator experience or have strong vehicle knowledge/interest
• Have used Kerridge software - although this is desirable but not essential
• Computer literate with excellent MS skills
• Methodical and organised
• Be resilient
• Calm under pressure
• Have good attention to detail
• Good communicator
• Be flexible and proactive in your approach
• Have an excellent customer service skills
• Be willing to work

Job duties

• Reporting to your line manager, providing regular updates of the scheduled work
• Regularly liaising throughout the day to the service advisors
• Processing and completing engineer reports
• Raising Invoices
• Using fleet account portals to request work authorisation and purchase order numbers
• Using Manufacturer and warranty systems to complete and invoice
• Input and adjust Engineer timesheets
• Investigating and dealing with customer invoice queries
• Monitoring and actioning emails in accounts and administration mail boxes
• Updating spreadsheets/logs of outstanding Purchase order numbers
• Display excellent customer service skills over the telephone and face to face.