Address
Form of work
SalaryService Administrator
Location: East Dorset
Salary: up to £25k DOE
Hours: 8am-5pm Mon-Fri
Benefits: 22days + Bank Hols, Pension, Employee assist programme.
Aspire Jobs are delighted to be working with our client who are a well-established family run business and who are now looking for an additional member of staff to join their small, hardworking team.
They are looking for a Service Administrator to join their team with the successful candidate ideally having some previous experience in the automotive industry or have some knowledge in motor vehicles.
With a large workshop, they predominantly offer Heavy goods vehicle servicing and maintenance although they do also offer light good vehicle service and M.O.T’s. The Service Administrator will be working in a very fast paced environment and working within a Team of 4 people.
The successful Service Administrator will: -
- Ideally have Service Administrator experience or have strong vehicle knowledge/interest
- Have used Kerridge software – although this is desirable but not essential
- Computer literate with excellent MS skills
- Methodical and organised
- Be resilient
- Calm under pressure
- Have good attention to detail
- Good communicator
- Be flexible and proactive in your approach
- Have an excellent customer service skills
- Be willing to work
Job duties
- Reporting to your line manager, providing regular updates of the scheduled work
- Regularly liaising throughout the day to the service advisors
- Processing and completing engineer reports
- Raising Invoices
- Using fleet account portals to request work authorisation and purchase order numbers
- Using Manufacturer and warranty systems to complete and invoice
- Input and adjust Engineer timesheets
- Investigating and dealing with customer invoice queries
- Monitoring and actioning emails in accounts and administration mail boxes
- Updating spreadsheets/logs of outstanding Purchase order numbers
- Display excellent customer service skills over the telephone and face to face.
