Customer Service Administrator

Are you a confident individual with both excellent Customer Service and Administrative skills, who is seeking an exciting new challenge within an expanding and conscientious company?

Our client, a successful and established retail shop, is looking to recruit a detail-oriented, self-motivated Customer Service Administrator to join their team in West Grinstead.

The ideal candidate will be a go-getter and will be proficient in using Microsoft applications and possess strong numerical and literacy skills. You must possess a UK Driving Licence due to the rural location of the role, and you should have previous Customer Service experience.

This role offers an excellent opportunity to develop your career within Customer Service / Administration and presents an excellent benefits package.

If you are interested in this position, we would love to receive your application!

Responsibilities as a Customer Service Administrator

• To provide excellent Customer Service
• To provide administration support within Customer Service and all other departments including sales, ecommerce & warehouse
• Answer customer emails, phone calls & online chats, take orders and up-sell
• Advise customers though product knowledge
• Input Private Mail & Trade orders
• Resolve issues & customer complaints
• Work towards departmental KPI's
• Liaise with accounts team where trade accounts are overdue/over credit limit
• Manage & respond to online customer reviews
• Document and process customer returns & refunds
• Perform tasks using internal database system
• Advise customers though product knowledge
• Assist other departments on administration duties when required
• Maintain a professional and courteous relationship with customers and fellow employees
• Keep office and communal areas clean and tidy
• Undertake any other duties as requested

Experience / Skills

• UK Driving Licence due to rural location
• Previous experience in similar customer care role through telephone, live chat and / or email
• The role requires a high level of attention to detail, good telephone manner, great interpersonal and communication skills
• You will need the ability and enthusiasm to learn new skills and develop an in-depth product knowledge
• Excellent communication and English (written and spoken) is essential
• Good numerical skills along with a good working knowledge of Microsoft Office, including Word and Excel is desirable
• Pro-active, 'can-do' attitude and seek out opportunities for improvement and efficiencies

Benefits

• 4% Pension contribution
• Life Assurance Plan
• Extra annual leave and bonuses for lengths of service
• Free Parking
• 50% discount on products
• Fresh fruit and snacks delivered weekly to the office

Job Title: Customer Service Administrator

Location: West Grinstead

Salary: 20,000 - 24,000 per annum

Full Time: 9:00am - 5:00pm

For more information about this Customer Service Administrator role, please contact Joe Walker at Clearline Recruitment.