Customer Service Administrator

Our client, a service provider based in Haydock are looking to recruit a Customer Support Administrator to join their Customer Service department. This is a vital role in the success of the business and will work closely with the Customer Support Manager and Engineering Manager in planning and allocating works to engineers and ensuring all tasks are completed in accordance with the client’s instruction.
Job Role:
The main responsibilities for this Customer Support Administrator role will include:
Answering and directing telephone calls taking messages as necessary.
Organising and scheduling Service/Small works appointments.
Completing and maintaining accurate records in relation to Service & Small work jobs using the Company’s standard documents.
Planning meetings as requested and take detailed minutes.
Assisting in the preparation of regularly scheduled reports.
Drafting, formatting and printing relevant documents.
Completing quotes for Customer Support Manger & Engineering manager
Ordering appropriate kit under direction from Customer Support Manager & Engineering Manager.
Maintaining Service/Small works filing system.
Maintaining Engineer stock list via database, re-ordering stock as required.
Inputting and maintaining correct client information on data bases.
Arranging engineer site visits with client.
Booking travel arrangements for Service staff.
Meeting and greeting visitors.
Managing correspondence by answering emails.
Raising purchase orders and tracks the purchase of parts and arranges for the return of defective equipment.
Liaising with suppliers regarding equipment availability, prices & delivery dates.
Managing outgoing post and records data on special deliveries.
Photocopying & files appropriate documents as needed.
Assisting in the completion of the service/small works file ensuring its content complies with the company process and required compliance. For e.g. NSI, BAFE, ISO.
Assisting in resolving or escalating clients & engineers queries in a timely manner.
Attending identified training.
Using and managing a range of office software, including email, spreadsheets, bespoke software and databases ensuring all data entry activities as are completed accurately and in a timely manner.
Allocating jobs to engineers
Planning in jobs with clients.
Invoicing clients via finance/CST software package liaising with finance team in relation to queries.
General administration duties
The Candidate:
The successful candidate for this Customer Support Administrator will possess:
Ability to undertake a wide range of administrative tasks including word processing and filing;
Good IT skills, including knowledge of a range of software packages;
Proven literacy, numeracy and communication skills;
Ability to deal with difficult situations and resolve issues;
Ability to respect confidentiality;
Ability to work under limited supervision, including determining and organising information and managing own workload;
The capacity to prioritise tasks and work under pressure;
Good communication and Customer Service skills;
Strong attention to detail;
Flexibility and adaptability to changing workloads
The Package
The role is office based (Haydock) Monday- Friday 8am-4:30pm
Salary of £25K per annum
20 days annual leave
Birthday off
Option to purchase additional leave
Company Pension
Employee Welfare
Social Events
If you have the skills and experience listed above and looking for a new role as a Customer Service Administrator with a fantastic Haydock based company, please APPLY TODAY! Early interviews are offered for this position.
As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.