Customer Service Administrator

I am recruiting a Customer Service Administrator to complete a 4-month contract with a successful, industry leading business based in Birkenhead. Reporting to the Customer Service Manager you will be joining a friendly team based in open plan modern offices and will be supported by a structured and thorough Customer Service training program. This is a temporary contract to support the business through their peak order period, however this may lead to a more permanent opportunity.

Responsibilities Include:

• Providing excellent Customer Service levels via telephone and email.
• Responding to a high volume of emails and calls.
• Liaising with customers via telephone and email.
• Inputting and processing new customer warranty claims.
• Arranging customer collections and returns.
• Ordering spare parts for products under warranty.

Skills Required:

• Experience working within Customer Service/retail (call centre experience would be desirable).
• Ability to working within a fast-paced Customer Service environment.
• Strong organisational skills with high standards of accuracy.
• Proficient in email, telephone, and face-to-face communications.
• A people's person who thrives within a team.
• Be able to work on their own initiative and able to solve problems independently.

Benefits:

• Immediate start
• Casual dress
• Modern, open plan offices, friendly team.
• Free on-site parking
• 8.45am - 5.00pm Monday to Thursday, 8.45am - 3.30pm Fridays.
• Site based.

Any graduates with strong communication and organisational skills, as well as good excel experience would be welcome to apply.

Customer Service Assistant (Temp)
Birkenhead
12.00 per hour
JM/00255