Customer Service Administrator

A great 12 month FTC opportunity to join a global prestigious brand based in Milton Keynes, offering hybrid working.  Working as part of a resolution teams, this role is to deliver an excellent service to all customers who have raised a complaint.
 
You will act as an 'information and administration provider' proving the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer queries are either responded to, delegated to their case handler, or actioned ensuring customers are fully informed and have been guided through their complaint.
 

• Delegate emails efficiently and professional to chase handlers and provide one stop resolution for customers and internal colleagues wherever possible
• Responding to queries in respect of product and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers and other department queries on specific contractual matters.

Previous Customer Service experience is preferable. With excellent attention to detail, strong administration, communication and interpersonal skills.
Strong letter/email writing ability using accurate English grammar.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within time frames.
 
Altitude-Recruitment acting as an Employment Agency and Employment Business.