Customer Service Administrator

Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - Monday - Friday 9am-5.30 with an option to work overtime at a weekend on a rota basis that will be remote .Required skills:- Plenty of Customer service experience - Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements: - To use tools and information available to assign customer calls to the mostappropriate engineer available to achieve SLA.- To allocate or order parts using our client systems to ensure calls can be attended and resolved within SLA.- To effectively liaise with customers and ensure call notes are accurate and up to date.- To provide customer reporting for key customers and suppliers.- To effectively liaise with internal departments to ensure that issues are resolved successfully.- Escalating incidents as required meeting required SLAs.- To participate in specific projects across the organisation as may reasonably be requested.- To provide a courteous and professional response to all calls - receiving and logging updates from our clients engineers, Service Desk, Workshop, Purchasing department, Third Party Suppliers and Customers.If you think you're a suitable candidates, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy