Customer Service Administrator

Adecco Recruitment are currently recruiting for on behalf of our client, a Customer Services Administrator to work for a successful and growing organisation based in Lancaster.

Job description

We are looking for a Customer Service Administrator at our client's Lancaster Plant. Ideal candidate needs to be approachable, positive and organised; you will be the first point of contact between the customers and the company.

In this responsible position, you will strive to satisfy queries and requests for advice and information in a timely and effective manner. Confident in a range of IT applications, including Word and Excel, you will have previous experience in a Customer Service environment where you will have developed a flair for establishing rapport with customers. Good administration skills will also be vital.

The role will be office based predominantly and include the following:

• To carry out any reasonable request made by management.
• To process all documentation correctly an maintain files and records according to procedures.
• To liaise closely with and provide support for the Customer Service Executives.
• To expand business/obtain appointments from customer base.
• To forward queries and keep managers, supervisors, colleagues informed as necessary.
• To keep accurate records.
• To action all messages received from customers in a timely manner.
• To carry out tasks to comply with Company Policy and Health & Safety.
• To maintain confidentiality of Company and customer business.
• To foster and maintain good working relations with customers, Company and colleagues.
• To fully utilise our inhouse computer system- ABS which training would be provided.

Benefits

• 39 hours per week
• 22 days holiday accruing to 25 days after 4 years' service plus bank holidays
• Company pension
• On-site parking

Hours of Work

• Monday - Friday 08:00-16.30

Desired Skills and Attributes

Excellent IT and administration skills
Excellent telephone manner
Confident in dealing with customers
Great Customer Service skills and ethos
Must have a proactive approach to work with the ability to self-manage
Must be methodical and very well organise
Previous experience within a Customer Service role would be beneficial but not
essential

Pay: 25,229.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• GCSE or equivalent (required)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.