Address
Form of work
SalaryJob Introduction
- Customer Service Administrator
- Customer Service & Sales Department
- Lytham St Anne's, Lancashire
- Permanent 37.5 per week across 7 days, within the department opening hours of 7.45am – 6pm
- Salary: 22,636.56 per annum + excellent benefits
- Close date: Sunday 7th July
- Informal chats: W/C 8th July
- Interview dates: W/C 15th July
An exciting opportunity has arisen to work within our Customer Service Department as a Customer Service Administrator at our Beaverbrooks Head Offices in Lytham & St.Anne's.
We are looking for a detail-oriented professional with excellent organizational skills and a passion for Customer Service who will join our team and handle a variety of crucial tasks that keep our operations running smoothly.
The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:
- UK's 3rd Best Large Company to Work For – Best Companies 2023 – based on employee feedback (We’ve been in the top 10 for the last 5 years)
- Retail's Best Company to Work For - Best Companies 2023
- 3 star accreditation from Best Companies for the 18th year running, which reflects 'world class' levels of workplace engagement.
- ‘The Happiest Place to Work’, in partnership with Retail Trust, at the Retail Week Awards 2023
AMAZING BENEFITS FOR AMAZING PEOPLE
They say you get out what you put in. And, at Beaverbrooks, our people put in so much.
In return, some of the benefits we offer include:
- Great office profit share bonus
- Outstanding colleague discounts which extend to your family & friends
- Free car parking
- Wellbeing scheme
- Contributory Pension & Life Assurance
- Regular social events - including, but not limited to: pay day drinks, football hospitality events, theatre and theme park trips.
- Free eye test every 2 years
- Flu Vaccinations paid for
- Enhanced maternity and paternity package
- Maternity return to work bonus
- Employee & family support & counselling – Retail Trust
KEY RESPONSIBILITIES
- Handling all department post
- Sending out free post returns service, gift bags and packaging.
- Measurements and product images for customers
- Managing and updating stock in/out of the department
- Assessing items and providing a condition report.
- Booking repairs in/out
- Arranging exchanges/refunds
- Partial refunds for orders
- Raising Royal Mail/DPD investigations
- Weekly audit check of stock on department
- Reception cover part time until 2025 to help with hosting visitors.
THE IDEAL CANDIDATE
ESSENTIAL SKILLS
- Excellent organizational skills
- Strong attention to detail
- Proficient in Microsoft Excel.
- Effective communication skills, both written and verbal
- Ability to multitask and prioritize tasks efficiently
- Customer service experience
- Basic understanding of logistics and stock management
- Ability to work independently and as part of a team
- Problem-solving skills
DESIRABLE SKILLS
- Previous experience in a similar role
- Familiarity with RM/DPD investigation processes
- Knowledge of product repair booking systems
- Experience with customer management software
- Understanding of web fulfilment processes
- Experience in reception duties
ABOUT BEAVERBROOKS
We’re a family business. And you can tell that when you get here. It feels like family.
Established in 1919 we now have 85 locations across the UK, with 63 Beaverbrooks stores plus 22 dedicated brand boutiques including Tag Heuer, OMEGA, Breitling and Tudor. We also have our very successful ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.
Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated £23.5 million to over 750 different charities.
We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.
Beaverbrooks - The hallmark of amazing people
Ref: INDOFF
Beaverbrooks
