Address
Form of workTemporary 6 - 9 months
Salary:£16.35 PH equivelent of £31,545 PA
Hours:Monday - Thursday 8.30am - 4.30pm
Friday - 8.30am - 4pm
Location:Maidstone, Kent
Job Description:The role mainly includes liaising with external customers to ensure that excellent Customer Service is achieved for Network Operations Customer Services
Job Duties:- To safely and effectively schedule staff (direct and contractors) for the South East Region.
- Achieve full utilisation of the resources and updating scheduling tools
- Operate work management tools (SAP and SAP CRM) and PC systems to assist with the planning, issuing and completion of work
- Taking and resolving telephone queries from internal and external customers.
- Liaise with other Directorates as necessary to ensure effective working at the Regional Office.
- Take ownership of and support the investigation of customer complaints.
- Record and co-ordinate Electricity Guaranteed Standards.
- Liaise with contactors to ensure compliance with NRSWA.
- To work as a team with other Business Services Administrators and Field Engineers to ensure staff are effectively scheduled and fully utilised.
- Excellent communication skills
- Strong attention to detail
- Ability to multitask and prioritise workload
- Proficiency in Microsoft Office applications
A minimum of GCSEs or equivalent qualifications
Experience:Prior experience in a Customer Service role preferred
Knowledge and Skills:- Knowledge of Customer Service principles and practises
- Problem-solving skills
- Ability to work effectively in a team
- Additional Customer Service training or certification
- Experience using CRM software
