Customer Service Administrator

My client, based in Lichfield are looking for an experienced Customer Service Administrator to join their company on a full time, Permanent basis. Working for a well-known brand that offers great benefits including Private Healthcare and 33 days holiday, what's not to love!

Duties will include:

• Dealing with enquiries via telephone, email and chat inbox
• Dealing with social media enquiries from UK customers 
• Manage orders onto portal and process all relevant documentation purchase orders, shopping, invoices
• Input information onto SAGE CRM, track all customer communication
• Provide information on products/services
• Administer invoices and credit notes
• Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems
• Set-up special order requests, raw materials and product  requests 

The successful candidate will have:

• At least 2 years in an office based Customer Service role
• Good IT skills
• Strong communication skills
• GCSE C and above in English and Mathematics (or equivalent qualification)
• Previous experience in handling technical / product related enquiries
• Previous administration experience

Benefits will include:

• Great working environment; collaborative and supportive with lots of variety
• Companywide training programme to develop key skills
• 25 days holiday plus bank holidays
• Non-contributory private health care and critical illness cover
• Generous contributory pension scheme Life assurance at three times salary
• Employee assistance programme
• Staff purchase scheme - take home products for FREE