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SalaryImmediate start based in Tamworth on Temporary to Permanent basis.
Monday- Thursday: 8:30am until 5:00pm
Friday: 8:30am until 3:00pm
Responsibilities (not limited to):
- Create and maintain the Service, Cooling and Lead Engineers planner tasks with full records, bringing your hard work and dedication to our team, distributing the planner information as required and ensuring engineers kept up to date.
- Strong communication skills will assist with customer interactions prior to Service visits, receiving and logging breakdown calls for the department, and producing quotes for service department as required. Communication with all parties will be required to ensure the efficiency and well-being of the Service Team.
- Other duties will include assisting the Service Manager with standard Risk Assessments, ensuring all certificates have been produced and provided to the customer and engineers as required, maintain records on Microsoft Dynamics business central and CRM, together with monitoring spare parts received by customers.
- Timely completion of reports and relevant administrative paperwork relevant to tasks completed.
- Supporting the Service Manager and other service team members to handle incoming customer support calls ensuring all are handled within a set period, advice given where needed, part information supplied if required. This includes keeping all Cases updated that are assigned and/or raised to you.
- Take responsibility for service admin tasks assigned and completing these to a high standard.
- Willing to work in a high tempo environment and able to prioritise a changing workload.
- Exemplary time management
- Excellent oral and written communication skills, English fluency is essential.
- Ability to work under pressure and produce accurate, timely information.
- Team spirit and a desire to make the role their own, recommending and implementing changes to better the role and business.
- Office 365
- MS Dynamics CRM
- MS Dynamics business central
