Customer Service Administrator

Customer Service Administrator
Annual Salary: £24,000 - £26,000
Location: Bury St Edmunds
Job Type: Full-time

We are seeking a Customer Service Administrator to act as a key point of contact for customer queries regarding products, orders, deliveries and liaise with other offices.
This role also involves providing support to our team and documenting processes within the manufacturing team. The ideal candidate will be IT competent, possess a good standard of numeracy and literacy, and have a commitment to safe working practices.

Day-to-day of the role:

• Process orders received via email, phone, and fax.
• Ensure the accuracy of orders, quotations, and invoices.
• Handle phone calls from customers and contact them to obtain missing information or answer queries.
• Liaise with the purchasing department to ensure timely deliveries.
• Maintain and update sales records for customers.
• Stay informed about product information.
• Undertake simple credit control tasks under the guidance of the Head of Accounts.
• Provide professional, courteous, and efficient service to all customers and staff.
• Deputise for absent colleagues as required and stay refreshed on processes to ensure effective coverage.
• Cross Selling and supporting other offices.

Required Skills & Qualifications:

• Previous sales administrator experience is preferred.
• Hands-on experience with CRM software
• Excellent telephone manner with strong communication skills.
• Good standard of numeracy and literacy.
• IT competence and a good understanding of safe working practices.

Benefits:

• Competitive salary.
• Monday to Friday work schedule, with an early finish at 2pm on a Friday.
• 40-hour workweek.
• Great opportunity for progression in a rapidly expanding company.

To apply for the Office Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.