Customer Service Administrator

Position: Customer Service Administrator
Location: Bury St Edmunds
Pay: 25,000 per annum
Contract: Full-Time, Permanent role
We're currently looking for a Customer Service Administrator to join a manufacturing company in Stanton, Suffolk. A professional design business with over 30 years of experience creating equipment and environments for people with special and additional needs.
We are seeking a dedicated Customer Service Administrator to join our team. The ideal candidate will be responsible for providing exceptional Customer Service and administrative support to our clients and internal teams.
Day-to-day duties will include, but are not limited to:
Respond promptly to customer inquiries via phone, email, and in person.
Process orders, returns, and exchanges efficiently and accurately.
Coordinate with manufacturing and shipping departments to ensure timely delivery of products.
Maintain accurate customer records and update databases as needed.
Assist in resolving customer issues and complaints in a timely and professional manner.
Collaborate with the Production Manager and the team to provide support.
Prepare and distribute service-related documentation as required.
Assist in developing and implementing Customer Service policies and procedures.
Perform general administrative tasks such as filing and data entry.
Inform customers and clients of their products.
Requirements:
Previous experience in Customer Service or administrative roles.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Ability to work independently and as part of a team.
Previous experience in a manufacturing company is highly advantageous.
If you possess relevant experience for the position and find it interesting, don't hesitate to apply now!