Administrator Customer Service

We are looking for a 3-month temporary Administrator to support our client's Customer Service team in Stowmarket. Start as soon as Monday! 

Location: Stowmarket 

Duration: 3 months with possibility of extension 

Salary: £12-£13 per hour 

Responsibilities:

1. Logging Breakdowns and Faults:
   • Monitor incoming requests related to electric vehicle (EV) charging points.
   • Log breakdowns, faults, and service requests promptly in the Salesforce CRM system.
   • Prioritise and categorise issues based on urgency and severity.
2. Customer Communication:
   • Communicate with customers via email. 
   • Provide updates on the status of their cases, including estimated resolution times.
   • Address any customer inquiries or concerns professionally and empathetically.
3. Documentation:
   • Maintain accurate records of all interactions with customers.
   • Document troubleshooting steps, resolutions, and any additional information in the CRM system.
   • Generate reports as needed for management review.
4. Quality Assurance:
   • Conduct follow-up calls with customers after issue resolution to ensure satisfaction.

Requirements:

• Experience:
  • Previous experience in a technical support or Customer Service role preferred.
• Skills:
  • Excellent communication skills (both written and verbal).
  • Proficiency in using Salesforce or similar CRM systems.
  • Ability to troubleshoot and resolve technical issues effectively.
• Qualifications:
  • High school diploma or equivalent.
  • Any relevant certifications related to EV charging systems would be advantageous but not essential.

Please note that this is a temporary position, but exceptional performers may be considered for longer-term opportunities within the company. If you have any further questions, feel free to ask! ??