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Form of workUBT are proudly working with a well known established, family run SME business based in New Market. The role we are seeking to recruit for is a Customer Service/Sales Administrator who will be responsible for all administrative tasks relating to sales and customer care. It will be essential that the successful candidate has a customer centric approach delivering a great experience whilst having excellent attention to detail to process orders and administrative duties. In return the company are offering a generous package and excellent benefits.
Duties and responsibilities:
- Processing sales orders and enquiries, including blanket and call-off orders.
- Manage the sampling process including trial rolls.
- Arrange for quotes and sample requests to be carried out.
- Arrange for spec sheets and other compliance material to be fulfilled.
- Act as first responder on incoming phone calls.
- Carry out customer reviews.
- Coordinate returns and quality issues.
- Provide support to the sales representatives.
- Maintain customer and prospect records on the ERP and CRM systems.
- Report results of activities to Manager on a regular basis and in 1:1 meetings.
- Attends and actively contributes to 1:1 meetings, scheduled sales meetings, and sales training sessions
Requirements
- Hands on experience with CRM software and MS Office
- Understanding of sales performance metrics
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Excellent communication skills both verbal and written
- Customer first mentality
- Ability to work under strict deadlines
Benefits
- Salary of £30,000 - £36,000 per annum
- Pleasant and newly refurbished workspace
- 31 days holiday (including bank holidays)
- Free lunch on Fridays
- Access to free snacks/drinks from the canteen
