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SalaryReed Talent Solutions?are working with?United Utilities?on the search for 15?Customer Service Advisor's to join a growing billing team at their Whitehaven Contact Centre.
Who are United Utilities?
United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.
Why join the billing team?
The Customer Service billing team perform exceptionally well in their favourable scores, given directly by their permanent employees and temporary workers. Out of 100, scores include an outstanding 98 for wellbeing, 97 for health & safety, 96 for equality diversity include and belonging, and 95 for customer focus. This is a team who will put you at the centre of their focus.
Role details:
- Job title: Customer Service Advisor - Billing
- Location: N Shore Rd, Whitehaven CA287XY - Lake District
- Contract: 12 month temporary assignment
- Hourly pay rate: £12.10 per hour
- Working hours: 37h per week
- Full training provided: Monday to Friday 9am - 5pm - 8 weeks (full time training for part time hours as well)
- Start date: 17th June 2024
- Application deadline: 24th May 2024
- Expected interview weeks with United Utilities: WC 20th and WC 27th May 2024
What does your United Utilities roadmap look like?
- You'll speak with Reed Talent Solutions regarding the role opportunity and we'll assess your suitability and interest in the role
- You'll attend an onsite interview with United Utilities where you'll get the opportunity to express your capabilities via competency-based questions and a role play
- If offered, you'll complete your pre-employment vetting to get you prepared to start your new role
- You'll receive welcome call from your new Team Leader who will update you on what to expect when you start your new role, and you'll also be invited to visit the office again before your first day
- You'll complete an informative and support training programme which includes buddying/mentoring
- If you are performing well within your role, you'll become eligible after 12 weeks for a permanent contract with United Utilities - benefits for working for United Utilities permanently include physical, financial, and emotional wellbeing schemes, 26 days annual leave increasing to 30 days after 4 years, and the opportunity to achieve bonus
Main responsibilities:
- Provide the highest levels of customer satisfaction and service at each customer contact
- Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
- Gathering customer data to ensure their records are complete
- Investigate a customer query to resolution and to their satisfaction
- Explore options of payment methods with customers
- Strive for telephone resolution
- Bump up accounts to Team Leaders where it doesn’t feel the right outcome for the customer
- Deal with more complex Back Office work i.e splits and mergers, refunds, surface water queries, high measured bill, new bills
- Proactively contact customers based on their interactions and feedback on automated systems
If you are interested, APPLY NOW
