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Form of work
SalaryPETA Ltd are working alongside Aura Heating to recruit and train a Customer Service Administrator Apprentice who will act as the first point of contact for customers. The role will include taking inbound and making outbound calls or emails for every stage of the customer journey. This will range from new to existing customers and also those considering leaving us. Calls will vary from dealing with new care plans customers, booking both install and service and repair work for our field-based engineers. Providing customer support where possible and passing to our technical team any issues that you cannot answer directly.
If you are passionate about improving the UKs housing stock; in working towards net carbon zero, assisting fuel poor households and looking for a challenging role where you can make a difference, then this position is for you!
Training to be provided:
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
About the role:
The Customer Service Administrator Apprentice will be responsible for the following duties:
- Answer all Customer Service-related issues or queries via telephone or email
- Manage technical queries and bookings
- Ensure the CRM is always updated accurately with full notes or updates recorded
- Effective diary management
- Advise customers on care options available for the relevant heating system in their property
- Compile and submit relevant industry related forms to relevant authorities including building control, warranty providers, OFGEM and relevant funders for appliances
- Ordering materials for mobile operatives, including boilers, parts, and consumables
- Action administrative tasks to support mobile operatives
- Provide quotations using our software platform directly to customers
- Ensure the information you provide customers is clear, accurate and they are kept appropriately informed throughout their journey
- Collate information and set up subscription based direct debit payment
- Raise and communicate relevant paperwork electronically or by mail following on-site works
To be successful as a Customer Service Administrator Apprentice, Aura Heating are looking for someone who has the following skills and qualities:
- Outgoing and upbeat attitude to the day ahead
- Good telephone manner and listening skills
- Strong organisation and attention to details
- Excellent communication and interpersonal skills
- Basic IT skills
- Proven experience in administrative roles and tasks
- Eager to learn
- Proactive and uses initiative
- GCSE English and maths grade 4/C or equivalent
- Relationship building
Established in 2005 as Aura Gas, we offer heating solutions to customers in Dorset, Hampshire, Berkshire, Surrey and Sussex. With experience in heating and plumbing that spans almost five decades, we’re the go-to supplier for those needing new boilers and air-source heat pumps.
As professional heat pump and boiler specialists, we can install the heating solution that best meets your needs. Our heating engineers are Gas Safe and MCS Certified so that you can have complete confidence in our installations, and we deliver round-the-clock care, thanks to our Aura Care plans.
Benefits:
- 25 holidays + Bank holidays
- Free parking
- Pension scheme
- Walking distance from train station
- Annual anniversary bonus
- Social events throughout the year
