Sales & Customer Service Administrator

We are looking for an experienced Sales Administrator with strong Customer Service skills to join an expanding international business near Fleet. This position is a 12-month maternity contract looking after existing customers, answering queries, processing orders, managing deliveries, and always providing excellent Customer Service.

The Sales Administrator will:

• Handle daily incoming queries from international partners and customers
• Answer enquiries regarding stock levels, lead times, and prices
• Create quotes and follow up
• Process orders, progress and fulfil, completing all relevant paperwork
• Liaise with customers to manage delivery expectations
• Communication daily with the warehouse and workshop.

We’re looking for:

• Fantastic communication and interpersonal skills
• Experience in a similar team-based role, ideally working with international partners
• A confident, outgoing character with previous Customer Service and Sales Admin experience
• A candidate who is self-motivated, organised, structured, deadline driven with excellent time management skills
• Strong numerical skills and attention to detail
• A flexible approach, a team player who is always striving to foster a positive team
• Articulate with excellent communication and interpersonal skills
• Customer service focused with the ability to build good working relationships with customers and colleagues
• Experience of Export compliance procedures would be ideal but not essential.

If this sounds like you, we’d love to hear from you! The successful candidate will be joining a supportive, friendly business offering a professional working environment and excellent benefits, including 24 days holiday plus BH, free onsite parking, enhanced pension, employee bonus scheme, employee health checks, 4 x life cover, long service and loyalty incentives, Christmas shutdown, and lots of company social events.
Core hours are Monday to Friday 8.45am to 5.15pm – no hybrid working offered as the team thrive on supporting each other and working together in the office.