Customer Service Administrator

Customer Service Administrator - Outskirts of Uckfield - must be a driver due to location

12 months fixed-term contract

About the Role:

Are you a proactive and detail-oriented individual passionate about delivering exceptional administrative support? We are currently seeking a dynamic Customer Service Administrator to join a busy team and play a pivotal role in supporting the service department's overall function. This is an exciting opportunity for individuals who thrive in a fast-paced environment, excel in Customer Service, and possess strong organisational skills.

Salary, benefits, and perks:

• Salary up to £24,000 plus excellent company benefits
• 12 month fixed term contract - x2 vacancies
• Hours of 8:30am - 5pm Monday - Friday
• 25 days holiday on top of the Bank Holidays
• Pension up to 5% matched by the company
• Employee + partner everyday discounts
• Opportunity to work for a growing business with a great company culture and modern workplace
• Free parking on-site
• Must be a driver due to location

Responsibilities:

• Manage customer enquiries efficiently through telephone calls and email
• Organise and schedule engineers' workloads to optimise productivity
• Generate invoices for customers and diligently follow up on outstanding payments
• Cultivate relationships and rapport with customers while managing their accounts
• Process parts requests from engineers with precision
• Collaborate with Service Engineers and Customers
• Efficiently handle workloads, prioritising tasks to meet deadlines
• Proactively address and resolve outstanding customer enquiries
• Update customer portals with relevant information/documentation
• Fulfil any other reasonable requests as determined by the company, aligning with the role, skills, and experience

Essential skills:

• Proactive with strong attention to detail
• Self-motivated with the ability to work independently or as part of a team
• Excellent telephone manners
• Strong literacy and numeracy skills
• Adequate PC skills (training on our in-house computer system will be provided)
• Proficiency in Microsoft Office
• Comfortable working in a fast-paced environment

Desirable:

• Previous experience working in a busy service department would be welcomed.

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.