Customer Service Administrator / Sales Admin

SF Recruitment are working with a business based in Worcester who is looking for a Customer Service Administrator / Sales Admin to join the team
Office based to start / Hybrid after training

£25,000 - £30,000

Description of Duties:
Reporting to and working closely with the CSM, the job essentially is to ensure that excellent Customer Service is provided. The CSC will be responsible for a specific allocation of customers based on region. The CSC will act as the primary contact from the point of receiving orders to the final delivery of product including provision of all export paperwork & arranging freight. The CSC will also be the initial contact for any other customer enquiries / complaints.
Responsibilities will include all data entry and reporting specific to the Sales Order Process within the SAP system, and the placing and monitoring of purchase orders for freight and product labels as required.
The CSC will keep the CSM fully informed regarding production requirements to cover orders received and will give customers feedback on delivery times and ensure that goods are delivered in timely fashion.
The CSC will develop labels for new products, and make amendments to existing labels in an accurate and timely fashion to meet latest regulatory guidelines using the dedicated procedure. The CSC will collaborate with suppliers of labels, placing orders and ensuring that labels are available for scheduled production. Ensure careful maintenance of label database, product packing specifications etc
Key Duties:
- Customer Service - act as key contact for all allocated customer accounts with respect to product supply and associated support,
- Provide a coordination role for product related issues (non-performance related). Ensure that relevant customer complaints are raised and followed up with the CSM and Global Supply Chain Manager (GSCM).
- Receipt and acknowledgement of sales orders - to include verification of pricing & payment terms with Marketing Director or relevant Business Development Manager (BDM)/ checking that adequate insurance cover is in place (in conjunction with Finance Department) / product availability / document check.
- Keep customers updated with regard to the progress of an order.
- Act as trouble-shooter in resolving freight / delivery / document related problems arising.
- Sales order processing / accurate data input into SAP.
- Raise and issue appropriate export paperwork - to include liaison with Chamber of Commerce when required.
- Place orders for transport requirements in good time to meet the needs of known or anticipated orders.
- Key contact with label suppliers. Responsible for maintaining critical label stocks through production planning with CSM.
- Responsible for placing orders with label suppliers, negotiation of prices/development costs and careful monitoring of costs (invoices etc). With CSM, ensure effective and timely production of labels.
- Audit label suppliers as part of ISO9001:2015 compliance.
- Ensure labelling procedure responsibilities are executed according to formal label procedure in the Quality systems manual. Through awareness of registration and production, ensure timely label development by guiding label through each development stage. Ensure key personnel are aware of routine label production so that any required amendments can be made in a cost-effective manner.
- Prepare label development monthly update for review at monthly Planning and Logistics meeting.
- Packaging specifications- ensure current and maintain throughout year. Ensure all co-operators are working to the correct specification. Ensure correct label and packaging information is held in the Packaging folders on Sharepoint.
- Maintenance of label database/archive- both electronic and hard copy.
- Adhere to stated policies and procedures relating to Health and Safety, and quality management.