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Form of workHere at IMG we are pleased to announce that we are looking for a Provider Administrator working out of our Cardiff Office on a Remote or Hybrid Basis on a Temporary contract with a competitive salary of £21,000 - £23,000.
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®.
The Provider Administrator is responsible for providing excellent service and support to our clients. You will answer incoming phone calls, email, and live chat conversations with insurance providers, medical staff, and customers, all while ensuring an excellent level of Customer Service and productivity. You will be the front line for IMG and our growing number of international clients, and as such must present yourself well on the phones and through email. Lastly you must have the ability to stay calm under pressure and the desire to work in a fast-paced environment.
This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.
What does a day in the life of a Provider Administrator Look like?
- Provide high levels of customer satisfaction - displaying patience and empathy towards customers who represent a variety of cultures worldwide
- To provide the highest level of Customer Service to both internal and external clients
- To deal with enquiries from providers regarding payments and other related matters.
- To ensure all internal and external communications to be dealt with in a professional, disciplined and courteous manner at all times
- To deal with enquiries from IMG's Clients and relatives of the insureds on case related matters in a prompt, courteous and professional manner
- To ensure that any assistance given and costs incurred are provided for within the terms and conditions of the travel insurance policy
- To be fully familiar with all IMG's case management systems and to ensure that all information obtained during an assistance case is properly documented
- To ensure that all telephone calls made and received and all emails and faxes sent and received are annotated
- To liaise with the IMG medical department and to assist them in obtaining medical reports from overseas hospitals and to provide translation services where appropriate
- To liaise with the GR medical department and assist them in obtaining past medical history on those patients whose condition indicates it is relevant
- To carry out any other tasks as agreed with a Supervisor or the Operations Manager
What We`re Looking for:
- Previous insurance/assistance experience or similar (Preferred)
- Fluent spoken and written English
- Previous Customer Service experience (not necessarily in a related field)
- Good oral and written communications skills, delivered in a clear and professional manner
- Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of Microsoft Word and Outlook is a requirement.
- Customer service experience (Preferred)
- Previous call centre experience (Preferred)
- Previous administration experience (Preferred)
What do we offer:
- Remote or Hybrid Working
- Competitive Salary of £21,000 - £23,000
- We promote internally as much as possible
- Diverse workforce
- Summer and Christmas Parties
- Birthday Day Off
- Bupa Dental Insurance
- Healthshield Cash Plan
- Travel Insurance
- 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days
- Christmas Eve Off
- Surprise events for overachieving employees - such as tickets to Beyonce etc
- Employee of the month/year awards
- 2 volunteer days a year
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Proud member of the Disability Confident employer scheme
