Address
Form of work
SalaryOur client based in Sawston are looking for a vibrant Customer Service Administrator to join their growing team. They are a small, family run business who have been through a recent period of growth due to a very successful 2023!
The successful Customer Service Administrator will thrive and enjoy working in a busy environment, the Customer Service Administrator must be confident in delivering excellent Customer Service over the phone, and via email whilst having the friendly and approachability to be customer facing.
Responsibilities:
- Schedule collections from the main warehouse, ensuring the relevant calendar is up to date and raising dispatch notes (If required).
- Liaise with suppliers to ensure direct deliveries and/or bespoke installations are scheduled in line with the customers’ requirements.
- Advising customers of product delays which are likely to affect their expected delivery date.
- Efficient filing of emails into the correct folders.
- Email invoices to customers following successful proof of delivery by transport.
- Polite and fluent communication with customers, in person or over the phone, ensuring balance payments are taken in advance of their delivery date.
- Ensuring correct inputting of payment confirmation onto the customer’s order.
- Schedule deliveries to the customer ensuring all the relevant notes are added to the delivery appointment.
- Work closely with the warehouse team to ensure successful dispatch of orders and investigate reports of missing items.
- Work closely with the transport team to ensure deliveries are routed efficiently.
- Work closely with the accounts department to ensure trade/pro forma accounts are up to date ahead of delivery scheduling.
Skills/Experience:
- Customer Service.
- Friendly personality & approachable.
- Excellent written communication.
- Confident.
- Adaptability.
- Attention to detail.
- Process driven.
- Administration.
Working Hours & Salary:
08:30 - 17:00 - Monday to Friday
£24,000
If you are interested in applying for the role please click the link or call Rebecca Barrable via the main office line for more information.
