Customer Service Administrator

Customer Service Administrator Based in Livingston

If you are passionate about delivering high quality service, our Customer Service Administratorcould be the perfect fit for you!

At JBT we are looking for a dynamic and skilled Customer Service Administratorfor our Customer Care department, who are pivotal to our business. The ideal person for this position would be a problem-solver with a customer-first mindset. Organisational skills are a must, as you will assist in coordinating our service engineers’ activities, support both external and internal customers and keep our systems up to date.

What we’re looking for in a Customer Service Administrator

• Excellent communication skills
• Strong organisational abilities
• Proficient in MS Office
• Ideally experience of working in a service industry previously, but not essential
• Efficient, with the ability to deal with conflicting demands as well as attention to detail and accuracy.
• Teamwork makes the dream work!
• HND or relevant experience in a business administration role

Responsibilities of a Customer Service Administrator

• General Administration
• Collaborate with our team to improve Customer Service procedures
• Deal with invoices for customers and our engineers for van inventory parts and associated labour
• Prepare service labour quotations for customers, open and close service orders when completed and closing work orders within our business system when complete.
• Reviewing customer and contractor invoices against budgets and reconciling customer invoices when needed
• Assisting with travel and accommodation for department personnel and visitors upon request
• Phone support for customer calls into the office and assigning the calls for follow up
• Internal Customer support assisting with departmental requests as assigned by service manager.

A bit about us:

We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We are awesome at supplying to the food processing industry with cutting edge machinery and equipment. We design, manufacture, test and service technologically sophisticated systems and products for our customers.

In our Protein business based in Livingston we have been located on our site for 6 years now.  With room for expansion and growth it is an exciting time to join us. We are just missing a super Customer Service Administratorto add to our team!

We seek people with passion, engagement and determination to give our customers the BEST service, as well as the drive to work with us to develop best in class internal standards and specifications, as we know this will make a huge difference to our organisation short, mid and long term!

What we offer

• Salary range £25K-£30K
• A vibrant, supportive work environment
• 33 days annual leave 
• Access to Private Health Care
• Salary Sacrifice pension matched to 8%
• Retail Discount Scheme 
• Group Life Insurance
• Employee Assistance Program
• Access to our Health & Wellbeing platform
• Opportunities for professional growth and development
• A work environment where we value individual initiatives (everyone matters at JBT)
• Continuous development and improvement (always in it together as a team)

Click the link to apply to be our new Customer Service Administrator