Customer Service Administrator

Job Title: Customer Service Administrator

Salary: £23,00 to £25,000 per annum

Location: Near Longbridge, Birmingham

Duration: Temp to perm

Hours: Monday to Friday, office-based

Description: Our client, a thriving logistics company located near Longbridge, is currently seeking an experienced Customer Service Administrator to join the business on a temporary-to-permanent basis. This role is offered on a temporary-to-permanent basis due to an increased workload. The successful candidate will become part of a small, friendly team, handling Customer Service operations for the business.

Key Duties:

• Act as the first point of contact for all incoming client calls
• Coordinate with partners and suppliers to resolve client issues
• Track both domestic and international shipments, keeping clients informed of delivery statuses
• Book shipments online
• Organize carrier collections and imports
• Review and address discrepancy shipping reports
• Order stationery and supplies for clients

Key Skills/Experience Required:

• Strong written and verbal communication skills
• Team player with the ability to build relationships with external contacts
• Detail-oriented and conscientious
• Capable of multitasking effectively
• Excellent telephone etiquette and administrative skills
• Previous experience in a similar role is advantageous

This is an excellent opportunity for a skilled and experienced Customer Service Administrator looking to join a rapidly expanding, successful, and stable company. The role offers a salary of £23,000 to £25,000 per annum.

For more information, or to apply for this vacancy, please get in touch.

Morgan Parkes Recruitment Ltd operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We adhere to a strict equal opportunities policy.