Customer Service Administrator

Key Responsibilities:

• Liaise with couriers and clients (Internal and external), providing accurate data in relation to stock availability and delivery information  
• Keeping an accurate and up to date database of customer address records
• Day to day liaison with the Logistics and Account Management teams
• Order processing, working within contractual service levels
• Direct liaison with clients
• Deal with queries and complaints in polite and timely fashion

Essential Criteria:

• Minimum of 1 year experience within a similar role
• Accuracy and attention to detail
• Excellent communication skills
• The skills and experience to understand and manage client expectations
• MS Office, MS Excel skills – intermediate
• LMS experience – advantageous
• The ability to be a good team player