Customer Service Adviser

Major Recruitment Oldbury are delighted to be recruiting for a Customer Service Adviser for a public sector organisation in the Smethwick area.

Hours of work are Monday to Thursday 9am to 5.30pm and a 5pm finish on Fridays.

You will deliver an enhanced customer experience that promotes well being to local people and their local communities. You will enable people to live independently for longer by supporting people to retain or regain their skills and confidence, and prevent the need or delays in deterioration wherever possible.

Duties and Tasks will include;

• To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults.
• To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation.
• To act as the first point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent Customer Service.
• On receipt of an enquiry you will be required to undertake initial assessment to determine the most appropriate response. This will include resolving queries through the provision of advice and information; signposting customers to other agencies who can meet their needs; referral onto the appropriate team; arranging for the provision of services; or assisting with the completion of the self assessment.

Candidates welcome to apply must have;

• Customer service experience 2 years +
• Experience with dealing enquires of a sensitive and confidential nature
• Relatable experience of adult social care
• Excellent and patient phone manner
• able to start immediately and willing to commit to a long term temporary contract