Customer Service Adviser

Fantastic Customer Service Adviser Role available in Cheadle with an excellent company.

Job Summary:

As a Customer Service Adviser you will play a vital role in ensuring the seamless delivery of exceptional Customer Service to patients. You will be the first point of contact for inquiries, providing support and assistance to enhance the overall patient experience. This position requires a proactive and empathetic individual with excellent communication skills.

Responsibilities:

1. 
   

   Patient Engagement:

   
   
   
   
   • Interact with patients and their families to address inquiries, concerns, and requests.
   
   
   • Ensure a positive and empathetic customer experience by providing accurate and timely information.
   
   
   
   


2. 
   

   Appointment Scheduling:

   
   
   
   
   • Coordinate and schedule patient appointments, ensuring efficient utilisation of resources.
   
   
   • Collaborate with health care professionals to manage appointment calendars.
   
   
   
   


3. 
   

   Communication:

   
   
   
   
   • Effectively communicate with patients, health care providers, and internal teams to facilitate smooth processes.
   
   
   • Respond to emails, phone calls, and other forms of communication in a professional and timely manner.
   
   
   
   


4. 
   

   Problem Resolution:

   
   
   
   
   • Identify and resolve customer issues promptly, escalating complex matters to the appropriate departments when necessary.
   
   
   • Document and track customer interactions to enhance service quality.
   
   
   
   


5. 
   

   Billing and Insurance Support:

   
   
   
   
   • Assist patients in understanding billing and insurance-related queries.
   
   
   • Collaborate with billing and finance teams to address payment concerns.
   
   
   
   


6. 
   

   Quality Assurance:

   
   
   
   
   • Ensure compliance with health care regulations and company policies.
   
   
   • Contribute to continuous improvement initiatives to enhance Customer Service processes.
   
   
   
   

Qualifications:

• Previous experience in Customer Service, preferably within the health care industry.


• Strong communication and interpersonal skills.


• Excellent organisational and multitasking abilities.


• Empathy and a customer-centric mindset.


• Familiarity with health care terminology and processes is advantageous.

Education:

• Minimum of A-levels or equivalent; bachelor's degree is a plus.

How to Apply:

If you are passionate about providing exceptional Customer Service, we invite you to apply in the link below!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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