Customer Service Advisor - 12 Week Temporary Role

This is a Temporary Role for 12 Weeks supporting through a busy period and due to the urgent requirements of the business, applicants must be available to start early January.

We're delighted to be supporting a busy local business with the recruitment of a Customer Service Advisor.

Working within a friendly team environment delivering first class, professional Customer Service, both internally and externally, through a one-stop-shop approach. You will use a range of communication methods such as telephone, email, webchat, social media and face-to-face ensuring customer enquiries are resolved at the first point of contact to maximise customer satisfaction.

Hours of work:

• Monday, Tuesday, Thursday and Friday 9.00am - 5pm
• Wednesdays 9.30am - 5pm
• Fully office based

Salary and benefits:

• £11.98 per hour

Duties and responsibilities:

• Answering inbound calls from customers
• Processing customer payments and promoting more cost effective methods
• Assessing customers needs and referring on to specialist service officers where appropriate
• Using a variety of software to progress Customer Service requests
• Suggesting and making recommendations to the Team Leader for service improvements
• Handling any issues and resolving these accordingly with tact, diplomacy and empathy
• Attending and participating in corporate training as required
• Providing clerical and administrative duties as required
• Complying with all company policies and statutory requirements

Skills and experience required:

• Experience of working within the public sector or as a volunteer ideal however not essential
• Previous experience working within a Customer Service environment
• Confident communicator with strong interpersonal skills
• Experience of electronic communication e.g. email and website
• Ability to remain calm when dealing with customer complaints or problems
• Accurate data entry skills with strong attention to detail
• Flexible approach, self-motivated and a team player
• Ability to multitask and prioritise workloads
• Quick learner
• IT literate - MS Office suite