Customer Service Advisor

Customer service Advisor

Location: Bourne Valley Rd, Poole BH12 1ED

Employment Type: Full-Time

Working Hours:

• 37.5-hour week
• Office hours: 9:00 AM - 5:30 PM
• 1 Saturday per month: 9:00 AM - 12:30 PM (with a half-day off during the week to compensate)

Dress Code: Smart Casual (specific policy provided). Smart attire required for interviews.

Salary:

• Insurance Advisor (Entry Level): £23,000 - £25,000 per annum

Benefits:

• Monthly commission structure with OTE earnings of £350 per month after probation. Top employees can earn between £600-£1,000 per month in commission.
• Performance-related bonuses based on achieving targets and compliance.
• 25 days of holiday plus bank holidays.
• Summer and Christmas parties.
• Regular team incentives.
• Annual pay reviews based on performance.
• Additional perks aligned with our company standards.

Parking: Limited onsite parking. Plenty of free parking available within a short walk from the office.

Key Responsibilities:

• Act as a key point of contact within the branch.
• Build rapport with new clients and maintain existing accounts.
• Ensure clients receive the best possible outcomes.
• Educate and guide clients in selecting insurance options that best suit their needs.
• Correspond with clients and handle system calculations accurately.

Products:

• Single Article Standalone Insurance (Jewellery, Watches, Fine Art, Collections)
• Non-standard Homes (Thatch, Non-Standard Property Material, Flooding, Subsidence, Let, Landlords, etc.)
• Higher Value Homes (Mid Net and High Net Worth Clients)

Training and Probation:

• 6-month probation period (possibility of early sign-off for competent employees).
• First month primarily classroom-based training, focusing on single article product sales.
• Progressive training on more complex products over the following months.
• Weekly reviews and continuous support during probation.
• Encouragement and financial support for additional learning, including completing Cert CII within the first 18 months of service.

Key Requirements:

• Dynamic personality with the ability to work with urgency.
• Strong communication skills and an excellent telephone manner.
• Good grasp of written English and Maths.
• Passion for building relationships with clients and understanding their requirements.
• Strong problem-solving abilities for tailoring solutions to unique client needs.
• Previous sales/customer-focused experience is beneficial but not required.
• Ambition and a desire to succeed, with opportunities for career advancement.

About Us: As part of our team, you will play a vital role in delivering exceptional service to our clients. We value dynamic individuals who can work with urgency and have a strong telephone manner. Our comprehensive training and development programs will support your growth, helping you expand your knowledge of our products and services. We foster an environment where ideas are welcomed, and we encourage your professional growth and advancement.

Join us and become part of a team where you can make a difference, build lasting relationships, and achieve your career goals.

Application Process: To apply, please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!