Customer Service Advisor

Customer Service Advisor

Our well-established client based in West London is seeking a dynamic and astute Customer Service Advisor with excellent Customer Service skills and experience.

As Customer Service Advisor, you will provide information and answer questions to customers via the phone, face to face and email, resolve any problems that may occur and update all information on the inhouse CRM system.

Customer Service Advisors duties and responsibilities:

• Very strong understanding of English Language (Including communication and written skills)
• Ability to work within a team, as well as using own initiative and a "can do" positive attitude
• Ability to have clear, concise and professional dialogue with customers and internal colleagues by telephone and email
• Deal with situations where the customers’ expectations have not been met and achieving an outcome that gives the customer with a positive impression
• Ability to produce detailed customer reports on shipment status and overall service performance

Skills required

• Excellent communication skills
• Good experience of Microsoft Office
• Attention to detail
• Customer Service background

Again, we are seeking a dynamic and astute Customer Service Advisor with excellent Customer Service skills and experience.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.