Address
Form of work
SalaryCastles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Customer Services Advisor based in Newcastle with a salary of £23,500 - £25,697 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of Customer Service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
Key tasks are varied and include:
Processing day to day and specialist repairs reported by our customers
Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
Updating important records (including CRM and electronic document management systems).
Advising residents on rent/service charge accounts
Taking payments
Giving advice on lettings and anti-social behaviour matters.
We are looking for someone who:
Is self-motivated,
Is a problem-solver
Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.
If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.
If you are looking to make a real difference to the service we provide to our residents, then please click the apply button on the vacancy listing on our website.
Closing date for applications: Monday 29th January 2024.
Interviews to be held on: Wednesday 7th & Thursday 8th February 2024 at our Newcastle office.
Proud member of the Disability Confident employer scheme
