Address
Form of work
SalaryThis is a wonderful opportunity to join; one of the few global family businesses that is internationally renowned with an impeccable reputation, where opportunities are local & worldwide.
Purpose
The purpose of our customer care advisors is to work a part of a team, supporting our sales team, engaging with customers via inbound calls and email, creating quotes, sales orders and customer enquiries, all with the aim of delighting our customers.
What you will be doing
Engaging with customer via inbound calls and emails in a professional and friendly manner.
Generating quotes
Processing sales orders
Responding to customer queries
Working with stakeholders to ensure customer satisfaction
Collaborate with other departments to ensure timely resolution of customer issues
Identify opportunities for process improvements to enhance the customer experience
What we are looking for
- Experience working within a customer care/service team
- Ability to learn new products
- Experience of SAP would be nice
- Proficient in microsoft, and CRM software
- Good english and maths
- An outstanding communicator both verbally and written
- Excellent telephone manner
- Accuracy, pace & attention to detail
- Willingness to learn
- Naturally helpful
What we offer
£24,000 pa (40 hours per week – Monday – Friday – core hours 8am – 5pm
Flexible/Hybrid working on completion of training
27 days holiday + bank holidays
Free on site parking
Life Insurance
EAP
Annual Bonus
Generous refer a friend scheme
Cycle to work
Company sick pay with service
To apply for this position, please submit your CV highlighting your relevant experience and skills. We look forward to reviewing your application.
Job Type: Full-time
Pay: £24,000.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Transport links
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Experience:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Elland
Reference ID: Customer Service
