Address
Form of work
SalaryCustomer Service Advisor.
Harrogate
£24,000
40 hours per week. Flexible with start and Finish times and 1 day working from home.
This is an exciting opportunity to join a well established manufacturing business in the Tech space. The business grew exponentially during covid with a turnover of £80 million and is growing from strength to strength, making this an exciting time to join and develop your career with this organisation.
About the Role
· Answering inbound calls quickly and efficiently, relaying correct information back and advising customers to resolve any outstanding issues
· Dealing with email queries from customers, internal sales and 3rd party couriers to ensure they are responded to in a timely manner
· Proactive reporting to customers regarding their orders or delivery issues.
· Take full ownership for all queries received, following through to resolution and ensuring customers are kept updated throughout
· Ensure thorough and concise notes are recorded throughout query process to provide a clear audit trail
· Investigate and resolve customer complaints, escalating root cause to management once resolved to aid preventative action to be taken
· Office experience with clear, professional, confident telephone manner
· Pleasant, friendly style with a genuine desire to please the customer by showing appropriate levels of understanding and empathy to the customers’ situation whilst actively listening to understand customers’ needs
· Proficiency in actively solving problems and influencing customers to accept outcomes
· Highly resilient and able to handle complaints, even when dealing with difficult customers
· Good practical understanding of working with Microsoft Office
· Ability to multi-task, be organised, agree priorities and meet deadlines
Benefits
- Staff Discount of tech products
- Private Healthcare
- Complimentary eye test
- Life and Critical illness cover
- Regular Social events
- 22 days holiday plus bank holidays, with an extra day for every year of service up to 5 years.
- 40 hours per week. Flexible with start and Finish times and 1 day working from home.
Next Steps
If you have experience of dealing with inbound customer queries, please apply on line.
