Address
Form of workLooking for an opportunity within a business that offer a genuine ‘people first’ culture?
Here at Chubb Fire & Security we have an opportunity for a Customer Service Advisor - Operations to join our fantastic, high performing team based in Blackburn on a permanent, full time basis
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £23,000 per annum
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
WORKING HOURS: 37.5 HOURS | MON-FRI | (CURRENTLY 9-5) WILL REQUIRE FLEXIBILITY FROM 7-7 IN THE FUTURE | FULLY OFFICE BASED
Applications for this role will close on 31st January 2024
Job Description
What You’ll be Doing as a Customer Service Advisor – Operations
The main goal of this role is to provide efficient remote support service to our engineers and customers.
To do this you will:
- Take calls from engineers to make initial connections to suitable systems, establishing the setup for remote access
- Complete remote security system routine inspections in accordance with regulatory schedules using remote diagnostics software
- Identify problems that customers are experiencing with their alarm systems and provide remote resolution where possible
- Provide support for Engineer queries and panel configurations
- Use remote diagnostic software to connect to the customer panel and provide remote resolution
- Provide technical support for customers internal helpdesk portal – via email & telephone
Qualifications
What we would like you to bring:
- Demonstrate a high level of customer care and previous Customer Service exposure
- Have prior experience in call handling in a reactive service industry
- Be IT literate with proven experience using Microsoft suite and other software
- Have proven problem-solving skills, and be comfortable adapting to changing priorities
- Be self-driven and motivated, with a learning mentality, and able to work to deadlines under pressure
- Possess excellent attention to detail and organisational skills
- Having technical knowledge of remote services systems will be advantageous but not necessary as full training will be provided.
If this sounds like you, apply now and send us your application today!
